top of page
Abstract Surface

Frequently Asked Questions (FAQs)

  • Do you work with kids, teens, and adults?
    Yes, we can see clients of any age. Please note that if your child is between the ages of infancy and 8 years old, there is a good chance the therapy recommended to you will be parent focused, and may or may not include individual sessions with your child.
  • What kinds of therapy does Creekview offer?
    Individual (1:1), family, and parenting therapy. We occasionally offer group therapy. Modalities used by our clinicians include and are not limited to: Cognitive Behavior Therapy (CBT) Acceptance and Commitment Therapy (ACT) Psychodynamic therapy Supportive Therapy Family Systems Therapy Parent Management Training Trauma-informed therapies Attachment informed therapies Exposure Therapy Dialectical Behavior Therapy skills work Feminist Therapy Cultural Competency
  • What is parenting therapy?
    In parenting therapy, the child is the identified patient, but the parents are the ones who attend most of the sessions and who are given "homework" to do outside of sessions. The first purpose of parenting therapy is to help parents understand their child's unique developmental stage, neurodevelopmental processing profile, and their emotional/behavioral needs. Next, parents collaborate with the therapist to design a parenting approach that is a good fit for their unique child. Goals of parenting therapy might be to improve the parent/child relationship, heal from a trauma that happened to the family, to change your child's behavior, to teach your child regulation skills, to help support your child in their individual therapy, to learn more patient parenting techniques... and more!
  • How do I receive my results?
    Your clinician will always schedule a feedback appointment with you to verbally communicate the results and give you an opportunity to ask questions about the findings and recommendations. A comprehensive written summary will be released to you through our Patient Portal shortly after feedback. In some cases, your clinician will need more time to add additional information or resources to your written summary based on things that come up at the feedback appointment. Our clinicians strive to have written results to you as soon as possible. No written reports can be released without first completing a verbal feedback appointment. All payments must be receive in full before written report summaries can be released to patients.
  • How quickly can you complete my evaluation?
    Generally, the testing processing can take 6-12 weeks to complete from start to finish depending on a number of factors. Most of the time, our clinicians can accommodate an initial intake appointment within 1-2 weeks of initial contact. The first testing appointment may be scheduled anywhere from 2 to 6 weeks later depending on clinician availability and patient flexibility with scheduling. It usually takes a psychologist another 2-3 weeks to prepare for a feedback appointment and finish written documentation after all of the data is collected. Sometimes we can accommodate evaluations on a quicker timeline, but this is subject to clinician expertise and availability. Please let us know if you have a strict timeline for evaluation when you complete your new-patient inquiry.
  • What types of testing does Creekview offer?
    Autism ADHD Developmental delays Psychoeducational testing Reading (dyslexia) Math (dyscaculia) Writing (dysgraphia) Nonverbal learning disorder Oral Language (receptive and expressive) Auditory processing Intellectual (IQ) testing Gifted testing Disability services evaluations Functional assessments Mental health evaluations Behavioral evaluations Personality assessment
  • What is the testing process like?
    There are three parts to the testing process: 1) Intake Appointment. Our first step is to schedule a 60 minute intake appointment, either by telehealth or in-person. During this appointment, a clinician will gather a detailed history and ask you questions. They will make a recommendation about what types of testing you need based on this information. Your clinician will also answer any questions that you may have about testing and schedule your next appointment. There is no obligation to continue with the rest of the evaluation process following intake. 2) Testing Sessions. Testing sessions are typically scheduled within 2 to 6 weeks of the initial intake appointment. Testing can take anywhere from 2 to 8 hours, or more, depending on the type of evaluation you need. There will also be components for you to compete on your own at home. Many assessments will require at least one in-person office visit, however, some assessments may be able to be administered virtually by Telehealth. 3) Feedback Appointment. After testing is complete, a 60 minute feedback appointment (telehealth or in-person) is scheduled. Your clinician will share the results of your testing with you, explain any diagnoses, review their recommendations, and take time to answer your questions.
  • My evaluation is court ordered. Can you do it?
    In some cases, we may be able to complete court ordered evaluations. It is important for you to know that Creekview clinicians are NOT forensically trained psychologists. None of our providers specialize in evaluations that make direct recommendations about things like custody decisions and/or competency to stand trial. We may be able to help you with an evaluation that is related to employment, functional ability/capacity, and/or adoption depending on the specific types of tests that are required. It is always in your best interest to please disclose to us at the time that you are scheduling if your evaluation will be used for forensic or legal purposes. In this instance, there may be additional costs to you as part of the evaluation, as forensic evaluations for legal purposes often go beyond the scope of a traditional clinical evaluation.
  • Can you sign a single case agreement with my insurance company?
    No, Creekview clinicians cannot contact, talk to, make an agreement with, or sign any paperwork with your health insurance company. We can provide a superbill with more detailed information if we are informed ahead of time. Please call your insurance company and find out what types of information they require to process a superbill.
  • How much does an evaluation cost?
    Intake appointments are a flat rate of $225.00. Evaluations can range between a total of $2,500 and $4,000. You will receive an estimate of what your evaluation will cost in total after the intake appointment. The estimate will depend on how much time and how many resources your clinician will need to use for the following: Getting to know you, Reviewing past records, Consulting with other members of your treatment team and/or family, Administering tests, Scoring tests, Integrating and interpreting your test data Coming to accurate diagnostic conclusions, Generating personalized interventions/recommendations based on your unique data, Communicating test results to you verbally during the feedback appointment, Writing a comprehensive summary of results tailored to you Completing any additional paperwork for school, work, DDDS, or other setting, Each evaluation is customized to your specific goals -- we use information from the intake appointment to recommend only the tests that you really need.
  • Is the estimated evaluation cost always the same as the final cost?
    Most of the time, yes. In some situations the final cost of the evaluation may be more or less than the initial estimate. This includes but is not limited to the following scenarios: If testing indicates a need for follow up that was not initially identified during the intake appointment, If an assessment is identified as unnecessary during the course of evaluation, If complexity of results require additional interpretation and research to be completed by the examiner If administration of tests take longer/shorter than is typical Your clinician will let you know before the second payment is due if there are any anticipated changes to the final amount. They will communicate the pros and cons to any recommended additional evaluation so that you can make an informed choice about what is the right step for you.
  • How much does therapy cost?
    Therapy services range from $160.00 to $180.00 per session depending on the provider and type of treatment.
  • Can I save cost by just getting tested for one thing?
    No, all evaluations must include a component of differential diagnosis. In order to say that you or your child meet criteria for one diagnosis, we have to be able to demonstrate that we screened or tested for all other possible diagnoses and that the diagnosed condition is the best fit.
  • Why do some Creekview clinicians show up as "in network" with my insurance company?
    Many clinicians at Creekview have worked at other practices in the state of Delaware. At different times in the past, individual providers may have been paneled with insurance companies because of this. Keep in mind that the information you find in your insurance provider's website is often out of date, or may only apply to certain work locations. If your provider is credentialed with insurance at another practice, that does not mean that they can see you through your insurance at Creekview Psychological Assessment Center because they are not credentialed at this practice.
  • Do you offer sliding scale or payment plans?
    Creekview does not currently have the ability to offer services on a sliding scale, but this is something we are always working on making a possibility in the future. We offer 6 and 12 month payment plans through CareCredit.
  • Can I use my insurance benefits with Creekview?
    Creekview is not in-network with any insurance company. All services are direct pay. We help patients use their out-of-network benefits by providing a superbill (receipt) that you can submit to your insurance company for reimbursement. We are not able to send any documentation to your insurance company.
  • When and how do I pay?
    Payments can be made by cash, check, or credit card (Visa, Mastercard, or Discover). We ask all patients to please keep a card on file for ease of billing. We offer payment plans for evaluations through CareCredit health financing. For THERAPY, all payments are due at time of the scheduled appointment. A standard payment plan for TESTING has three payments: The intake fee is due at start of the intake appointment. The first 50% of the total cost of the evaluation is due at the start of the first testing appointment. The second 50% of the total cost of the evaluation is due at the time that feedback has been complete and the written report summary is shared with you. A modified payment plan with CareCredit will break the total cost of the evaluation down into 6 or 12 month payments, with a start/enrollment date at time of the first testing appointment.
  • How do I submit a superbill to my insurance company?
    Please contact your insurance company directly with questions about how to use your out-of-network benefits using a superbill.
  • Can I save costs by opting out of a comprehensive written report summary?
    No, all evaluations include a comprehensive written report summary because we believe is it unethical to complete a psychological testing evaluation and not provide the results in writing. Results include the data, but also our interpretation of the data which takes time and effort to write into a document that is useful for you and can be understand by other providers you work with now and in the future.
  • Why doesn't Creekview take insurance?
    The majority of the specialty evaluation and therapy services that we provide are not covered by most insurance companies. This includes psychoeducational testing and neurodevelopmental testing for ADHD and autism, and the associated treatments for these diagnoses. When we have tried to work with insurance companies in the past, our patients often were unexpectedly asked to pay thousands of dollars for evaluations they expected to be covered. We feel that it is unethical to not let patients know ahead of time what the possible costs of the evaluation might be to they can plan and budget accordingly. Insurance companies also place restrictions on what types of tests we can use and limit how much time we can spend getting to know our patients. The result of these policies is an incomplete and unhelpful evaluation. The superbill reimbursement process removes these limitations and allows us to provide you with the highest quality of service possible while still allowing you to get some of your evaluation covered.

Still have questions? 

Contact us using the form below

bottom of page